Returns + Exchanges

 

Returns are only accepted if:

  • there is a manufacturing fault 
  • the item is the incorrect size 

 

As Lilla by Fia uses natural plant dyes, discolouration may occur. Frequent washing of the item will result in fading due to the natural dye. See care instructions

Lilla by Fia do not refund any items at this stage. We do not refund change of mind purchases therefore it is important to choose carefully. An exchange due to a manufacturing fault will be accepted. We cannot accept liability for an item until it is returned and has been confirmed faulty. We will refund any postage charges if the item has been confirmed as faulty. All original tags must be attached, the item must be unworn and in the condition it was sent if the size is incorrect. Lilla by Fia must be notified within 14 days of delivery for an exchange to occur. 

If the item is the incorrect size, we can issue a smaller or larger size. Again we cannot accept liability for an item until it is returned and has all the original tags attached and is in the same condition it was sent. Lilla by Fia must be notified within 14 days of purchase for an exchange to occur. 

Sale items are non refundable and non exchangeable unless there is a manufacturing fault.